Customer Reviews

So we have been looking into a new car and decided to go with Subaru because their company bills its self as loving pets, the environment and homos; three topics near and dear to our hearts. After checking out their year end sales online, we found a 2011 Outback and Forrester at a great price so we scheduled a test drive. We were helped by Amber, who gave us a no pressure sales pitch and didn't treat us any differently when she realized we were a couple (trust me it still happens). The haggling over the extras sort of brought down the whole experience but I'm happy with the way things turned out. Now with a new car you wouldn't expect any issues for awhile but while driving it around town the check engine came on. We took the car back and they reset everything so we thought we were golden, until it happened again. On our second trip back they kept the car for a day to update the software and checked the sensitivity of the car alarm while providing a rental. This seems pretty standard customer service to me considering our situation but it will be interesting to see if this level of customer care is kept up during all of our future visits to this dealership.

We traded my SC430 (hard top convertible Lexus) for an Outback. We stopped at nearly every dealer in Ontario to test drive a variety of different makes and the guys at Subaru were BY FAR the least pushy, the most friendly, the most honest and up front... No gimmicks, not a bunch of gay little flags and balloons and flyers and sales pitches. Just legit. I think they recently upgraded their sales staff so to all of you that had a bad experience, give 'em another chance. :) We bought the car from J.P and was helped quite a bit/did the paperwork with Sam.... Both great guys. Glad to do business with 'ya!

The vehicle, the sales staff, and the deal they gave me are all outstanding. They would all get five stars. Their downfall is their finance managers. Make sure all documents are filled out correctly before signing. Make sure you explain to the finance manager what each document is and what it is used for.

This is the 2nd closest Subaru dealer by my place.. I started coming over here after visiting Singh Subaru in Riverside. Singh doesn't service the cars onsite so I left. The hours are pretty standard. This used to be a Saturn dealer before that brand was discontinued. I believe they still service Saturn cars but I'll not 100% sure. This is a Mitsubishi dealership as well. I've been here about 4-5 times and always drop off my car at opening time. I've never had to wait for a service tech to approach my car and they always have been very professional. Write up is quick, and so is pick up. I don't really shop around so I can't comment on service prices. I don't think they are too outrageous but I'm not a car geek. What I do wish was improved was the lobby's amenities. They have tables and chairs, but they need to stock some donuts/bagels in that lobby like my old Honda dealer did, lol! There is one big tv to watch and they have free coffee and tea, with some vending machines too. This dealer gets very little business it seems, compared to Honda. But thats fine with me. All of you stay away, lol! I'm not sure if there is a shuttle service but I probably live out of range anyway. After hours drop off is available as well. They will wash your car but not if its super windy.

I've already made contact to the internet manager the day before. His name is Dave Carter. I already told him what I want: 1) test drive the 2011 Outback Premium 2) test drive the 2010 Forester X Limited w/ All-Weather-Package 3) trade-in appraisal (2006 Civic Coupe had an equity of $600, lol) 7.15pm: We arrived at the dealership, greeted by a few smoking sales rep. They then called Dave Carter who was currently busy with another customer. Instead, a lady named Lisa was assigned to us by Dave, off we go to the test drive. 7.45pm: Test drive was over, we picked the 2010 Forester X Limited. 7.55pm: Trade-in appraisal, credit check, document signing etc. 8.45pm: Done No haggle pricing (no surprise here since made contact with the internet manager). Everybody was kind and accommodating, no pressure, non-intimidating attitude. Tod (Operations Manager) was also nice and made sure we know what we are getting and comfortable with it. MSRP: $28,052 Invoice: $25,979 ePrice: $25,500 APR: 3.9% BTW, we received a free moonroof deflector! Floormats were there, too! We picked the Forester over the Outback because: 1. Outback had a terrible blind-spots (but not as bad as Nissan Rouge) 2. Outback had less room for cargo (we have 2 labradors and a terrier mix) 3. Price of an Outback 2.5i Premium CVT was comparable to Forester X Limited 4. Outback CVT tranny was, meh. Dont get me wrong, the 2011 Outback looks more classy than the 2010 Forester. But the Forester was more practical as far as utility is concerned.

Just bought a 2010 Forester here. Service was decent, my sales guy did a great job of coming off as a nice guy (but as we all know, you can't really trust car salesmen)... His name was Mak, I suggest you ask for him when buying a car here... I'm the kind of guy who goes in and asks 1001 questions (even though I've already done all of my research)... Mak handled me just fine and gave me a decent deal to boot. I paid about $100 more for my 100k bumper-to-bumper warranty than I would've liked..... But that was my fault for not being adament. Where I did get a little sketched out was the fact that my MSRP clearly stated that I was supposed to receive carpeted floor mats with my car, yet somehow managed to forget to put them in..... Then when I went back to get them, they said they didn't have any at the dealership (Where THE HECK did my floormats go so quickly@f0!@f0!@f0!@f0!).... So now I have to wait a week to get them from the factory. I've heard rumors (and I'm not accusing them of doing this) that dealers sometimes "forget" to put the floor mats in because it saves them money and they can sell them at retail later.... Not sure this is true, but it did leave a terrible taste in my mouth about SUBARU... If my car turns out to be a lemon, look out for me posting very negative reviews on every Subaru site I can find!!!! :) So if you go, MAKE SURE YOU GET YOUR FLOOR MATS.