Customer Reviews

Thomas is extremely helpful in learning all of the new and informative functions in our new car. A+ isn't high enough for him!

I've had a great experience with Subaru of Ontario. I purchased my 2017 Subaru Forester XT Touring back in August 2016 and have brought in the vehicle for two oil change services since owning the car. They were very straight forward and offered great communication in the purchasing process. I haven't had any issues when bringing in the Forester for service. I highly recommend this dealership if you are looking for a Subaru in Southern California.

This review is for my internet car-buying experience (so far; note that I'm waiting for the delivery and I have not yet been to their physical location).I used their "contact us" form on the website to request a quote for a built-to-spec 2018 Crosstrek (I'd already test-driven the car and knew which options I wanted). Vince Sperling responded quickly with a competitive quote for the exact build I requested, no nonsense about "you should come in" or "we can't give out quotes online" or "how about this sorta similar vehicle we have on the lot" or "please call so we can work out the details". He followed up the email with a quick friendly call to make sure I had his quote and it was for what I wanted. I later got a slightly better quote, but Vince matched it. Eventually, based on his quote and the great experience I'd had interacting with Vince, I've decided to go through with the purchase with Vince and Subaru of Ontario over a similar quote from a different dealership.Note that I contacted 14 LA area Subaru dealerships for this purchase. Most of them were pretty bad - quite a few were awful. Getting quotes was like pulling teeth. So Vince's help here, getting me the quote I asked for, being responsive, not pressuring me into something I don't want, being honest and straight-forward -- as "customer service 101" as that sounds, it really is exceptional in this business.The car is expected to be delivered in October, and I'm anticipating the rest of this purchase will go smoothly, with the same no-nonsense no-hassle no-pressure experience I've had so far. I look forward to picking up my new Crosstrek. :)

Pleasant and simple buying experience, no hard push and understood what I was looking for.Their service is reliable too. Took car in for oil change and rotation and it was found one of my bolts was bad. They fixed it no problem, told me about it right away, and were very courteous.Thanks.

Excellent service. Almost makes you feel like family

Early appointment, in and out quickly and no attempts to sell services not needed. Good review of brake, tire, other wear items condition. Prefer this dealership for service work.