Easily one of the best car buying experience ever. Originally, I wanted a 2017 forester and they had it in stock at their sister store. We discussed the price over email and it was agreed to. Got emailed a few minutes later and turns out the sister store already reserved it for another customer, but they said they were going to get the 2018 in about a month. A month later, I was contacted about the new forester. We discussed pricing again and I arrived a couple of days later since the car was not ready yet (just off the transport truck) to test drive. Decided I love the car after the test drive and made the deal. No surprise or hidden fees. No pressuring and pestering if I wanted the extras which i declined. The whole process took about 1.5 hours.
Subaru always does everything to make me happy. They always communicate and advise on the process. This time I could not get my bluetooth to connect to the media on my Crosstrek. They advised me of a possible software update and troubleshooting. In the end, they fixed it and made my day..they went above and beyond.