Subaru of Ontario Review By Wendy Gable Razzouk

Got our 2017 Subaru Forester here about a year ago. Their free service for 3 yrs was a great sweetening deal compared to other Subaru dealers in the surrounding areas. And it just so happened one Forester with the exact features we wanted had been delivered that day and had only 4 miles on it.We knew what we wanted so didn't have any lengthy sales process - just got right to it.It was almost closing time when we arrived- probably 9 or 930pm and the staff stayed and helped us without any pressure about closing time.I had originally planned to buy outright, but the manager encouraged us to lease since we would be using primarily for business purposes and the entire lease is deductible. The buyout value at the end of the lease would also be lower than resale value if we took good care of it, so that meant also meant we'd get a credit towards a future one. This was great advice and council for us and we're glad we did lease.It was about midnight by the time the paperwork was done and we could drive off and the staff were great the entire time.They gave us a $50 gas card if we would return a different day for new owner training, and we obliged.We found when we got home that the protective cargo tray mat in the back was defective and too small for the space. We also noticed a few scuff marks inside on the fabric.When we went back in for new owner training, they cleaned up the scuff marks for us and even though they'd never seen this mat issue before and were quite baffled by it, they found us a replacement that fit. They also found 2 other defective ones in the process but stuck with it until they got us a proper one.When we purchased I was skeptical about the service as I'd read so many negative reviews here, but I've now had 2 official service appts and have been very satisfied with them.The online scheduler did not seem to work right, so I call and schedule by phone.They've gotten my car in promptly both times and had it ready within an hour.I had a tiny paint touch up that was needed and they put it on for me.Most all of the staff have been kind, pleasant, and very approachable, and on the rare occasion I first get someone who isn't knowledgeable in what I need they quickly find me someone who is.We've put 12000 miles on the car in a year and love it!The only problems I've experienced are these:The sales guy told me he'd call me to schedule the new car training, but he never did. I had to call in and was basically told to just come in whenever was good for me. So I did and all was fine.When I ordered the touch up paint, they never called to tell me it had arrived. I called and checked a few weeks later and it was there on hold for me.Overall I've had very positive experiences and highly recommend this dealer!