Subaru of Ontario Review By Russell G.

Big shout out to the service repair shop (Matt and Efrain especially Efrain) these guys are dedicated and kick ass. Overall my experience had it's ups and downs but ultimately it ended on a really great note. These guys are kick ass and will do everything they can to take care of you. At 75,000 miles on my 2015 WRX I had an unfortunate engine failure and it was going to cost me $6k to fix it. I had no idea why my engine had this failure and contested that I had always had my service done on the scheduled intervals at the dealer. They looked at my service history and agreed. So long story short is that they confirmed I was a responsible car owner and the failure was kind of an anomaly on the FA-20 motor (2.0 liter) at such low miles. They went to bat for me with Subaru corporate of America and they agreed to do a good faith repair for me and covered a healthy amount of the repair cost. They really went over and above for me when I was down and out. The repairs took much longer than they anticipated (4 weeks) but when they went past the promised target date they put me in a new impreza (with the new eye sight and that this is sooo cool) so I could get around and not spend anymore on a rental car. Summary treat your service advisors with respect and you will get the same in return. They are human and they aren't out to screw you over. Great job Subaru of Ontario!