Subaru of Ontario Review By Michael Harrington

While the required recall services were quick, I was very disappointed that the service tech took no measures to clean up afterwards, or keep clean my Forester's interior. Fingerprints were left on the glove box and dash surrounding the glove box, and a big shoe print was left on the floor mat indicating they used no paper floor protectors as most service depts do. In addition, the work also required disconnecting the battery. In doing so all my AM-FM radio station presets were wiped out. Usually where techs have to disconnect the customer's car battery, they write down the station presets before so doing then reset them as a courtesy after the work is completed. The tech also didn't reset the clock to proper time. None of these are costly or damaging faux pas, but they are very annoying - It's no fun getting onto the freeway after leaving the dealership only to find you can't tune to your favorite stations. Trying to do so while on the road is dangerous. S.O.O. needs to go the extra mile to show they care for their customers and their customer's car. As I have noted, this is standard service courtesy with most service shops. My Firestone store does this for my vehicles each and every time I go in for service.