Subaru of Ontario Review By Megan Kelly

To begin, my salesman Marc Contreras was amazing. There was no haggling, he listened to what I wanted and didn't push me for more features that I didn't need. If I was just reviewing him, I would give him a 5 star review. I was very happy regarding that part of my experience. When it came to the finance department (particularly in regard to Lisa Clark), I was less than happy. I left after signing the paperwork, but about a week later was contacted by email saying that she forgot to get me to sign something for my car loan. I tried calling her 6 times over the next week, including leaving messages, to try to get in contact with her. I also emailed her back. Finally, she got back to me, and we finally agreed to sign the paperwork via email as I live over 2 hours away from the dealership. Following this, I got another letter in the mail about this missing signature, dated after I had gotten the signature back to her. I felt very attacked, making it feel as though it was my fault that I had missed the signature in the first place, when I was never offered this paperwork when I was signing paperwork. I was also frustrated over how difficult it was to get back in contact with her. This is why my review is 3 stars.