Subaru of Ontario Review By Megan B.

Third times the charm! Experience 1: Purchasing my vehicle: When I purchased my vehicle last year, I was so disappointed with my salesman, David. I came in one evening (about an hour before closing) and ended up loving a car, so we proceeded to go through with the purchasing... I just wish I could have come in not so close to closing time, but he assured me it was no problem. Well, his actions spoke louder than his words, it definitely felt like it was an inconvenience. They took my car to "get cleaned", but afterwards there was soda syrup in the cup holders and crumbs throughout but he still rushed me out, didn't show me how to work anything on my new car, gave me a trash bag to hurry and empty out my old car and sent me on my way as quickly as possible. When I got home, I realized they didn't even give me floor mats! It was so disappointing how unimportant he made me feel. Also, the car had said "-- miles" til empty, indicating it needs to be filled right away, but he informed us that they don't fill your tank unless you buy BRAND new so on my way home (around 1030PM) I had to stop at a gas station just to make it home, i didn't expect a full tank but I'm a young woman so even just a gallon of gas I would've been grateful for so I wouldn't have to go to the gas station alone so late at night. My boyfriend called the next morning to express our disappointment, the manager at the time didn't care at all and started an argument. We went later that afternoon to get my floor mats, reclean the inside and for David to show me how to use the features on my car... sucks I had to make a second trip down there for these basics. Since this experience, I've had 3 close friends purchase Subarus. They asked me if I had someone I can refer them to, but I've told each one of them DO NOT GO TO SUBARU ONTARIO. Experience 2: my first service with my Subaru (had 2 free ones included in my vehicle purchase, otherwise I would've gone somewhere else) Long story short, although I had an appointment, I still waited 3.5 hrs for a basic service. It was a cold rainy day and the man who helped me attitude was cold as well. When they were done with the service and brought my back my car, I noticed the wiper fluid light was still on before I left, so I asked if they can fill it... the man was confused, took a closer look under the hood and realized THEY DIDNT EVEN DO THE OIL CHANGE although they gave me the sheet with everything checked off that was completed... so I waited another 20 minutes so they can actually do my oil change and was on my way, but not with another day of disappointment. Experience 3: Third times the charm! my final included service (THANK YOU CLAY) Due to the last 2 experiences, I was totally discouraged and not happy to come back. I had an appointment and when I arrived, Clay was there to help me. Right off the bat, Clay was friendly, polite and informative. He quoted about an hour and half to complete my service. He called me about 20 minutes after I left and let me know my axel boot was no good, but he had already looked into my Subaru warranty and let me know right away it would only cost me the $100 deductible price. I was so happy to hear the damage wasn't too steep and that he already looked into the warranty for me. I didn't ask, but I assumed it might add a little extra time onto the original hour and a half. It absolutely didn't, he called back about an hour later and said OK - your car is ready! Wow, that was quick. When I arrived, he brought my car out and let me know my 60k mile service was due. If I ever come back to this place, it will be because of Clay but will make sure I schedule my service when he's working. David: 2 stars (at least tried to make it right by agreeing to give me weather floor mats and a sun visor) Management at the time of purchase: 0 stars Clay: 10 stars - thank you SO much for your help today, I truly appreciate your professionalism, your attentiveness & your good attitude.