Subaru of Ontario Review By Kater J.

Three stars is only because I had a really great experience when purchasing my vehicle here. The finance guy, the sales rep and his manager were all very friendly and very helpful. Even the girl at the service department was friendly when I had one feature installed right after the purchase. However, I have not had the best experience when it comes to their customer service in parts and in service. The first gentleman at parts had no idea about a part I was asking about. In my opinion, this was a fairly simple part to know about replacing. He stated the part was not a Subaru part and I had to call a specific number because the part was customized. I asked him for a number to call that would know about this part and he said I would have to look for it. I got frustrated with him trying to sound like he knew what he was talking about, but I knew he was BSing his way through it. Instead of giving me to someone who knew more, he just kept at it. The part IS an original Subaru part and they lost a sale because I bought it through another dealer instead. Second ill experience was with their customer service in their Service Dept. I was trying to schedule an oil change and the girl sounded like I was inconveniencing her. She made me sound like I was asking for something that was beyond her and to answer my questions was funny. After I have my oil change there, I am going to find another dealership or take my business elsewhere. They might have some great people when buying, but if this is the way customer service is after I buy, I won't be buying another Subaru and I will be trading this one in as soon as I can.