Subaru of Ontario Review By Jean L.

Review is for oil change only. I would really like to give them 5 stars..good service, clean environment with complimentary hot tea. But the sales who did my paperwork, is not so great. Her name is Kim. I arrived on time today. I present a $24.95 oil change coupon to kim right away. I've waited 1.5 hours in a nice room until I'm bored and found my car was out already. I wasn't sure if it's ready, so I've wait another 30 mins-- and finally I found kim, she is talking to her co-worker. Right after she saw me she said " oh, your car is ready, I was just going to give you the paper work". And then I found the price for regular oil change is $46.95. I told her I had coupon and she told me to take to the receptionist. The receptionist is sweet and nice, and explain to me that the my car needs 2 extra quart of the oil. I understand that and I explain that the coupon should worth something, and usually Subaru dealer charge me a little less when I present the coupon.(some dealer doesn't even need a coupon they will just reduce). The receptionist told me that kim only gave me $1.6 discount, and she would call a manager for me. The manager is super nice as well, after he saw the coupon, he said he will honor the coupon and ask kim to charge me $24.95+2 quarts of oil and all other tax and fees. The bill came out to be $34.48. I know there are not much difference, only $12, but now a days $12 could buy you a $25 decent food from groupon or yelp. I end up spending the money I save on living social deal today--with 5 off 15, I got $30 meal for $10. Thanx to the manager and the receptionist. Overall I'm happy with the service. I think I will go back for more service, I will avoid kim though.