Subaru of Ontario Review By Craig H.

Had a very good experience with my first Subaru purchase back on 12/5/2017. It's been a month now, so I figured I'd get my reviews and surveys completed. I'd been interested in the Crosstrek since it came out and was finally in the market for one. I knew what I wanted and was treated very well by the internet sales person, Brittanie. She worked hard to get me into the car I wanted with the options I wanted. I was happy with the price quoted and the options I ended up with. Got the car I wanted without having to wait 2 months for a factory build. Great experience with the purchase process for me. The parts/service dept. is something else. I wanted to have the dealer add/install the upgrade side mirrors and was quoted three hours install and parts coming to more than double what the factory option was. I declined. Purchased the part from another Subaru dealer and installed both sides myself in 30 minutes. I also requested a bottle of touch-up paint in the color of my car, which apparently they didn't have in stock; odd. Was told I would be ordered and notified when it came in so I could come back and pick it up. It's been a month and still no touch-up paint from the parts dept. Brittanie's attention got the dealership a 5* review, but the parts department rep got it knocked down. I thought about going lower, but that would have been unfair to Brittanie. Thanks Brittanie!